✅ Cancellation Policy

•        Orders placed can generally be cancelled for free if the request is made before shipment (i.e., before the order is packed/dispatched) and within the “free-cancellation window” specified at the time of order. 

•        If you cancel after the free window (for example >24 hours or after packing/shipping), a cancellation fee may apply. For example: a fee of ₹20 to ₹499 depending on the order value/category/user-history. 

•        Some categories (e.g., “minutes delivery”, grocery-instants) may have stricter rules:

cancellation may not be self-service or may only be possible if the item hasn’t been picked up yet. 

•        Seller-initiated cancellations (e.g., out-of-stock) usually result in full refund for prepaid order 

 ⚠️ Key Points & Caveats

•        The “free cancellation window” often is linked to time before the order moves to the next processing stage (warehouse/packing). If the order status moves to ‘Packed’ or ‘Shipped’, self-cancellation may no longer be available and you may need to refuse delivery or initiate return. 

•        Cancellation fees and non-refundable fees: There are reports and sources stating that some “platform fees”, “offer handling fees”, etc., are non-refundable when customers cancel. 

•        For returns/exchanges in categories where only replacement or repair is offered, you may not get a cash refund unless replacement isn’t possible.  

•        The policy emphasises that refund/returns are subject to (“Our Returns policy may vary slightly depending on the product and seller”) which means you must check the product page at purchase.